COPD Manager Tool
COPD Manager began as Humana discovered 80% of members were not properly using their inhalers to manage their condition. This caused many unnecessary hospital and emergency room visits for members with COPD.
Within this campaign, members who participated in the program would receive a free or low cost inhaler along with training on the proper inhaler techniques.
My role in this campaign was to create the workflow tool that Pharmacists and technicians use to
UX/UI design, user testing, wireframing, and service blueprint design
August 2019 – January 2020